Terms & Conditions

These Terms & Conditions apply to every service provided by Vision Real Estate Media LLC ("Vision," "we," "us," or "our"), including listing photography, aerial and drone media, floor plans, 3D tours, listing video, branding video, prepaid bundles, monthly memberships, and promotional or complimentary shoots.

You accept these terms when you check the agreement box or otherwise confirm your acceptance while booking, purchasing, or enrolling. Later bookings are governed by the terms in effect at the time of that booking.

If you book or purchase on behalf of a brokerage, team, or other business, you confirm that you are authorized to accept these terms for it.

Current services and prices are listed on our website and shown at booking or checkout. Prices for some services depend on the size of the property.

Travel outside our standard service area may carry an additional fee, which we will disclose before your booking is confirmed.

Services requested on-site that were not part of the original booking depend on the photographer’s availability and schedule, and are charged at the applicable rate.

Each shoot is scheduled for a specific appointment window. Appointment dates and times are subject to our availability.

If the booked services cannot be completed within the scheduled window because of delays, property conditions, access problems, or additional requests, we may complete only the work that is reasonably possible during the appointment.

The property must be clean, staged, accessible, and ready to photograph when we arrive. Vision is not responsible for cleaning, moving furniture, or otherwise preparing the property.

You are responsible for arranging access to the property and for having permission to photograph and film it.

For branding shoots, you are responsible for obtaining permission from anyone who appears in the production, unless Vision has agreed in writing to handle releases.

Our photographer is not required to extend an appointment because the client, homeowner, or another responsible party arrives late or the property is not ready.

The following apply:

• Rescheduling at least 24 hours before the appointment: no fee.
• Cancelling or rescheduling within 24 hours of the appointment: a fee of up to $75.
• No access to the property when we arrive: a $75 unsuccessful-visit fee.
• A delay or an unprepared property that requires another appointment: a $75 return-trip fee, plus the charge for any additional services.
• An additional ground amenity location photographed during the same visit: $50.
• A separate return trip for amenity photos: $75.

These fees are charged only in the situations described. We do not charge more than one of them for the same event unless separate services or separate trips are involved.

Aerial and drone services depend on weather, airspace restrictions, safety, and applicable regulations. Our pilot decides whether a flight can be made safely and lawfully.

If a booked service cannot be performed for one of these reasons, we will reschedule it or credit it.

We may decline or stop any part of a shoot that we reasonably consider unsafe.

Payment is due as shown at booking or checkout.

Payments are generally nonrefundable once services have been performed or an appointment commitment has begun, except where these terms say otherwise or the law requires.

If Vision is unable to deliver a service you have paid for, we will reschedule it, credit it, or refund it.

If a balance is overdue, a payment fails, or a charge is disputed or reversed, we may withhold delivery of media, pause future services, and suspend the license to use media connected to the unpaid balance until the account is brought current. Normal usage rights are restored once it is.

Unless otherwise agreed in writing, Vision retains the copyright in the photographs, video, edits, graphics, and other original media we create.

Once payment is complete, you receive a nonexclusive license to use the delivered media to market the property, yourself, and your business. This includes uploading to the MLS, listing sites such as Zillow and Realtor.com, your website, social media, print and email marketing, and sharing with your brokerage.

You may not sell, sublicense, or transfer the media to another agent, media company, builder, designer, or other third party for their own use without our written permission.

Music, fonts, and other third-party content included in delivered media are licensed for use within that media only.

Vision may use media we produce on our website, in our portfolio, in advertising, on social media, and in other promotional and training materials, including behind-the-scenes content and re-edited or cropped versions.

This use is subject to applicable permissions and the rights of third parties. If you need a particular project kept out of our marketing, tell us in writing before the shoot.

Standard editing is included with each service. Vision uses its professional judgment on angles, composition, editing, music, and overall style unless specific requirements were agreed before the shoot.

Additional revisions, special requests, and changes beyond the purchased service may cost extra.

Turnaround times shown on our website are estimates, not guarantees. Delays outside our reasonable control may occur.

If you believe delivered media has a quality problem, tell us within seven calendar days of delivery. We will have the opportunity to correct it by re-editing or, where appropriate, reshooting.

Vision does not keep your media. Final media, raw files, and project files are stored for a limited time after delivery and are then permanently deleted, without further notice.

It is your responsibility to download your final media promptly after delivery and to keep your own copies. Delivery links and galleries may stop working once files are deleted.

Vision is not responsible for media that is lost after it has been deleted, and deleted files cannot be recovered. If media is needed again after it has been deleted, any re-edit or reshoot is a new service and is charged accordingly.

These terms apply to prepaid bundles of shoots or videos.

• Purchased credits do not expire.
• Bundles are nonrefundable, except as required by law or expressly agreed by Vision.
• Unused credits remain available to schedule, subject to our availability.
• Credits have no cash value and cannot be redeemed for cash.
• Credits may be used only for the service or package the bundle was purchased for.

If Vision agrees to a partial refund, it is calculated by repricing every credit already used at its standard individual price and subtracting that total, along with any fees or other amounts owed, from the amount paid. A refund never exceeds the amount paid.

These terms apply to monthly video memberships.

• There is no minimum membership term.
• By enrolling, you authorize Vision to charge your payment method automatically on the billing schedule shown at checkout. The membership renews until you cancel.
• You may cancel at any time. Cancelling before your next billing date prevents future charges.
• Membership charges that have already been processed are nonrefundable, except as required by law.
• Your membership includes the videos, filming locations, scripting, strategy, posting, and other features of the tier you selected, as listed on our website and at checkout.
• Membership payments do not depend on whether you schedule a filming session in a given month. Unused videos are handled under the rollover rules of your tier.
• Paid video credits that have rolled over remain available after you cancel and do not expire. They have no cash value.
• Cancelling ends member pricing and other membership benefits going forward.
• Additional videos and services outside your membership are charged separately.

We will give notice before changing membership prices or terms, and changes apply from the next billing period after that notice.

Vision may offer discounts, free or complimentary shoots, free videos, account credits, or other promotional incentives.

Promotions are subject to the eligibility rules stated in the offer, cannot be exchanged for cash, and may carry different terms from purchased credits, including an expiration date.

Unless the offer says otherwise, all other provisions of these terms apply to promotional and complimentary services.

Vision guarantees the production and delivery of the services you purchase, but does not guarantee specific marketing results. Property sales, views, followers, engagement, leads, transactions, and other business results vary and are not guaranteed.

To the fullest extent permitted by law, Vision’s total liability for any claim relating to a service is limited to the amount you paid for that service, and Vision is not liable for indirect, incidental, or consequential losses.

These terms are governed by the laws of the State of North Carolina.

We may update these terms from time to time. When we do, we will revise the date at the top of this page, and we will give notice of material changes where required.

Questions about these terms: